Privacy Policy
PRIVACY POLICY
PRIVACY POLICY
INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER 1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the processing of your personal data when you use our website. Personal data is all data that can be used to personally identify you.
1.2 The data controller on this website pursuant to the General Data Protection Regulation (GDPR) is Clover & Cove. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.
1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser bar.
DATA COLLECTION WHEN VISITING OUR WEBSITE If you use our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website:
- Our visited website
- Date and time of access
- Amount of data sent in bytes
- Source/reference from which you came to the page
- Browser used
- operating system used
- IP address used (possibly in anonymized form)
Processing is carried out in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be shared or otherwise used. However, we reserve the right to subsequently review the server log files if there are concrete indications of illegal use.
COOKIES In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period of time, which can vary depending on the cookie. Cookies are sometimes used to simplify the ordering process by saving settings (for example, remembering the contents of a virtual shopping cart for later visits to the website). If personal data is also processed through individual cookies implemented by us, the processing is carried out on the basis of Art. 6 (1) (b) GDPR for the performance of the contract or in accordance with Art. 6 (1) (f) GDPR to protect our legitimate interests in the best possible functionality of the website and a customer-oriented and effective design of the website visited.
We may work with advertising partners who help us make our website more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case in the paragraphs below.
Please note that you can set your browser to inform you about the use of cookies and to decide whether to accept them individually, or to reject cookies in specific cases or generally. Each browser manages cookie settings differently. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these settings for the respective browsers at the following links:
Internet Explorer:https://support.microsoft.com/it-it/help/17442/windows-internet-explorer-delete-manage-cookiesFirefox:https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookieChrome: https://support.google.com/chrome/answer/95647?hl=it Safari:https://support.apple.com/it-it/guide/safari/sfri11471/macOpera:https://help.opera.com/en/latest/web-preferences/#cookies
Please note that if you do not accept cookies, the functionality of our website may be limited.
CONTACT When you contact us (for example via contact form or email), personal data is collected. Which data is collected when you use a contact form can be seen in the respective contact form. This data is used exclusively for the purpose of answering your query or to contact you and the associated technical administration. The legal basis for processing the data is our legitimate interest in answering your query in accordance with Art. 6 (1) (f) GDPR. Art. 6 (1) (f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6 (1) (b) GDPR. Art. 6 (1) (b) GDPR. Your data will be deleted after your query has been finally processed; this is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention periods to the contrary.
DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR THE EXECUTION OF CONTRACTS In accordance with Art. 6 (1) (b) GDPR, personal data will continue to be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. You can delete your customer account at any time and can do so by sending a message to the person responsible named above. We store and use the data you provide to process the contract. After the contract has been fully processed or your customer account has been deleted, your data will be blocked with regard to retention periods under tax and commercial law and deleted after these periods have expired, unless you have consented to further use of your data or we have reserved the right to use the data beyond this, which is permitted by law and about which we will inform you accordingly below.
USE OF YOUR DATA FOR DIRECT MARKETING 6.1 Registration for our email newsletter If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing further data is voluntary and will be used to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you a newsletter by email once you have expressly confirmed that you consent to receiving newsletters. We will then send you a confirmation email and ask you to confirm that you wish to receive newsletters in the future by clicking on a corresponding link.
By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 (1) (a) GDPR. Art. 6 (1) (g) GDPR. When you register for the newsletter, we save the IP address entered by your Internet service provider (ISP) as well as the date and time of registration so that we can trace any possible misuse of your email address at a later date. The data we collect when you register for the newsletter will be used exclusively for the purposes of advertising via the newsletter. You can unsubscribe from the newsletter at any time using the link provided for this purpose in the newsletter or by sending a corresponding message to the person responsible named above. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list unless you have consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this declaration.
6.2 Sending the newsletter by email to existing customers
If you provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for goods or services from our range that are similar to those you have already purchased. We do not need to obtain your separate consent for this. Data is processed exclusively on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6 (1) (f) GDPR. Art. 6 (1) (f) GDPR. If you have initially objected to the use of your email address for this purpose, we will send you an email. You can object to the use of your email address for the aforementioned advertising purposes at any time with effect for the future by notifying the person responsible named at the beginning. Therefore, you will only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be stopped immediately.
DATA PROCESSING FOR ORDER PROCESSING 7.1 The personal data we collect will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment details to the commissioned credit institution as part of the payment processing, insofar as this is necessary for the processing of the payment. If payment service providers are used, we will explicitly inform you below. The legal basis for the transfer of data is Art. 6 (1) (b) GDPR. 7.2 Use of payment service providers
PayPal When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment in installments" via PayPal, we pass your payment data on to PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The transfer is based on Art. 6 (1) (b) GDPR. Processing is carried out on the basis of Art. 6 (1) (b) GDPR and only insofar as this is necessary for the payment processing. For the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment in installments" via PayPal, PayPal reserves the right to carry out a credit check. For this purpose, your payment data may be processed in accordance with Art. 6 (1) (f) GDPR on the basis of PayPal's legitimate interest in determining your creditworthiness. PayPal uses the result of the credit check in relation to the statistical probability of default to decide on the provision of the respective payment method. The result of the credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical procedure. Address data, among other things, is used to calculate the score values. For further information on data protection, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/it/webapps/mpp/ua/privacy-full. You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.
SOFORT If you choose the “SOFORT” payment method, payment processing will be carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter “SOFORT”), to whom we will pass on the information you provided during the ordering process, along with information about your order, in accordance with Art. 6 (1) (b) GDPR. Art. 6 (1) (b) GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data will be passed on exclusively for the purpose of payment processing with the payment service provider SOFORT and only to the extent that it is necessary for this purpose. You can find further information on SOFORT’s data protection provisions at the following internet address: https://www.klarna.com/sofort/datenschutzerklaerung.
CONTACT FOR REVIEW REMINDER Self-review reminder (not sent via a customer review system) We will use your email address to send you a one-time reminder to send a review of your order for the review system we use, provided that you have given us your express consent to do so during or after your order in accordance with Art. 6 (1) (a) GDPR. Art. 6 (1) (a) GDPR. You can revoke your consent at any time by sending a message to the person responsible.
USE OF SOCIAL MEDIA: SOCIAL PLUGINS 9.1 Facebook plugin with Shariff solution. Additional costs for customs clearance and/or import duties are not included in the price and are borne by the customer. Our website uses so-called social plugins ("plugins") from the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").
To increase the protection of your data when you visit our website, these buttons are not fully integrated plug-ins, but are simply integrated into the page using an HTML link. This integration ensures that when you visit a page on our website containing such buttons, no connection is established with the Facebook servers. When you click the button, a new browser window opens and calls the Facebook page, where you can interact with the plug-ins (possibly after entering your login data).
Facebook Inc., based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.
For information on the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights and setting options for protecting your privacy, please refer to Facebook’s privacy policy:https://www.facebook.com/policy.php.
9.2 Google+ plug-in as a Shariff solution Our website uses so-called social plug-ins (“plug-ins”) from the social network Google+, which is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
To increase the protection of your data when you visit our website, these buttons are not fully integrated plug-ins, but are simply integrated into the page using an HTML link. This type of integration ensures that when you visit a page on our website containing such buttons, no connection is established with the Google+ servers. When you click the button, a new browser window opens and calls up the Google+ page, where you can interact with the plug-ins (possibly after entering your login data).
Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.
For information on the purpose and scope of data collection and further processing and use of data by Google, as well as your rights and setting options for protecting your privacy, please refer to Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.
9.3 Instagram plug-in as a Shariff solution Our website uses so-called social plug-ins (“plug-ins”) from the online service Instagram, which is operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA (“Instagram”).
To increase the protection of your data when you visit our website, these buttons are not fully integrated plug-ins, but are simply integrated into the page using an HTML link. This integration ensures that when you visit a page on our website containing such buttons, no connection is established with the Instagram servers. When you click on the button, a new browser window opens and calls up the Instagram page, where you can interact with the plug-ins (possibly after entering your login data).
Instagram LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.
For information on the purpose and scope of data collection and the further processing and use of data by Instagram, as well as your rights and setting options for protecting your privacy, please refer to Instagram’s privacy policy:https://help.instagram.com/155833707900388/.
ONLINE MARKETING
10.1 DoubleClick by Google
This website uses the online marketing tool DoubleClick from Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“DoubleClick”).
DoubleClick uses cookies to show users relevant ads, improve campaign performance reporting, or prevent a user from seeing the same ads multiple times. Google uses a cookie ID to record which ads are displayed in which browser, thus preventing multiple displays. This processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) (f) GDPR. Art. 6 (1) (f) GDPR.
In addition, DoubleClick can use cookie IDs to track conversions related to ad requests. For example, this occurs when a user sees a DoubleClick ad and later visits the advertiser's website using the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain any personal information.
Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the scope and further use of the data collected through the use of this tool by Google and therefore inform you according to our current state of knowledge: By integrating DoubleClick, Google receives the information that you have accessed the corresponding part of our website or clicked on one of our ads. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will learn and save your IP address.
If you do not wish to participate in this tracking process, you can deactivate cookies for conversion tracking by adjusting your browser settings so that cookies from the domain“www.googleadservices.com”blocked, https://www.google.it/settings/ads. This setting will be deleted if you delete your cookies. Alternatively, you can visit the Digital Advertising Alliance website atwww.aboutads.infoabout cookie settings and make the necessary adjustments. Finally, you can set your browser to inform you about the use of cookies and to decide whether to accept them individually or to exclude cookies in certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.
Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield” and thus offers the guarantee of compliance with the data protection level applicable in the EU.
For more information about Google DoubleClick’s privacy policy, please visit: https://www.google.it/policies/privacy/
10.2 Use of Google AdWords Conversion Tracking
This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, conversion tracking from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to draw attention to our attractive offers with the help of advertising materials (so-called Google AdWords) on external websites. Based on the campaign data, we can determine the effectiveness of individual advertising measures. This is our interest in showing you advertising that is of interest to you, making our website more interesting for you, and achieving a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on an AdWords ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked across the websites of AdWords customers. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can block this use by deactivating the Google Conversion Tracking cookie in your internet browser's user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising in accordance with Art. 6 (1) (f) GDPR. Art. 6 (1) (f) GDPR.
Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield” and thus offers the guarantee of compliance with the data protection level applicable in the EU.
For more information about Google's privacy policy, please visit: https://www.google.it/policies/privacy/
You can permanently deactivate cookies for ad preferences by preventing them through the appropriate settings in your browser software or by downloading and installing the browser plug-in available under the following link: https://www.google.com/settings/ads/plugin?hl=de.
Please note that some functions of this website may not be available or may only be available to a limited extent if you have deactivated the use of cookies.
11) Web analysis services
Google (Universal) Analytics
Google Universal Analytics This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address, which is truncated before transmission) is generally transferred to and stored by Google on servers in the USA.
This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures that your IP address is anonymized by shortening it and prevents it from being directly linked to a person. This extension means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before it is transmitted. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In such exceptional cases, this processing is carried out in accordance with Art. 6 (1) (f) GDPR, based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.
On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide us with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent cookies from being saved by selecting the appropriate settings in your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: Browser add-on to deactivate Google Analytics.
Alternatively, or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you will need to click this link again): Deactivate Google Analytics.
Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield” and thus offers the guarantee of compliance with the data protection level applicable in the EU.
This website also uses Google Analytics for cross-device analysis of visitor traffic, which is performed using a user ID. When you visit a page for the first time, you are assigned a unique, persistent, and anonymized ID that applies across all devices. This allows interaction data from different devices and sessions to be associated with a single user. The user ID does not contain any personal data and does not transmit any such data to Google.
You can object to the collection and storage of data via your user ID at any time with future effect. To do so, you must deactivate Google Analytics on all systems you use, for example, in a different browser or on your mobile device.
You can disable this using a Google browser plug-in (Google Analytics Opt-out Browser Add-on). Alternatively, or within browsers on mobile devices, you can click the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you will need to click this link again): Disable Google Analytics.
For more information about Universal Analytics, see: Universal Analytics – Google Analytics Help
12) RETARGETING/REMARKETING/REFERRAL ADVERTISING
Facebook Custom Audience with the Pixel method
This website uses the "Facebook Pixel" of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). With express consent, this allows the behavior of users to be tracked after they have seen or clicked on a Facebook ad. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help optimize future advertising campaigns.
The data collected is anonymous and does not allow us to draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible. Facebook can use the data for its advertising purposes in accordance with the Facebook Data Policy (https://www.facebook.com/about/privacy/) use.
You can allow Facebook and its partners to display ads on and off Facebook. Furthermore, a cookie may be stored on your computer for these purposes. This processing only occurs with your express consent in accordance with Art. 6 (1) (a) GDPR. Art. 6 (1) (b) GDPR.
Consent to use the Facebook pixel is limited to users over the age of 13. If you are younger, please obtain permission from your parent or guardian.
Facebook Inc., based in the USA, is certified for the US-European data protection agreement “Privacy Shield” and thus offers a guarantee of compliance with the data protection level applicable in the EU.
To disable the use of cookies on your computer, you can configure your Internet browser to prevent future storage of cookies or to delete cookies already stored. However, disabling all cookies may limit the functionality of our website. You can also disable the use of cookies by third parties, such as Facebook, on the following Digital Advertising Alliance website:https://www.aboutads.info/choices/
Google AdWords Remarketing
Our website uses Google AdWords Remarketing, which displays advertising for this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google places a cookie in the browser of your device and enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. This processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) (f) GDPR. Art. 6 (1) (f) GDPR.
Further data processing will only take place if you have previously consented to Google linking your internet and app browsing history to your Google Account and using information from your Google Account to personalize ads you see on the web. If you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define cross-device remarketing audience lists. To create audiences, personal data is temporarily linked to Google Analytics data.
You can permanently disable ad preferences cookies by downloading and installing the browser plug-in available at the following link: Google Ad Settings. Alternatively, you can learn more about cookie settings and make adjustments by visiting the Digital Advertising Alliance website:www.aboutads.infoFinally, you can set your browser to inform you about the use of cookies and to decide whether to accept them individually or to deny them in certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.
Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield” and thus offers the guarantee of compliance with the data protection level applicable in the EU.
For more information and Google’s privacy policy regarding advertising, please visit: Google Advertising Technologies
13) RIGHTS OF THE DATA SUBJECT
13.1 Applicable data protection law grants you comprehensive rights as a data subject (rights to information and intervention) with regard to the processing of your personal data by the controller. We inform you about these rights below:
Right to information (Art. 15 GDPR): You have the right to information about your personal data processed by us, including the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it was not collected from us, the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved and the scope and intended effects of such processing concerning you, as well as your right to information about the guarantees pursuant to Art. 46 GDPR; 46 GDPR when transferring your data to third countries.
Right to rectification (Art. 16 GDPR): You have the right to have inaccurate data concerning you immediately rectified and, if necessary, to have incomplete data stored by us completed.
Right to erasure (Article 17 GDPR): You have the right to request the erasure of your personal data under the conditions of Article 17 GDPR. 17 (1) GDPR. However, this right does not apply if processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or to assert, exercise, or defend legal claims.
Right to restriction of processing (Article 18 GDPR): You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you contest, is being verified, if you refuse to delete your data due to inadmissible data processing and instead request the restriction of the processing of your data, if you need your data to assert, exercise or defend legal claims after we no longer need this data after the purpose has been achieved, or if you have lodged an objection for reasons related to your particular situation, as long as it has not yet been determined whether our legitimate reasons outweigh yours.
Right to information (Article 19 GDPR): If you have asserted your right to rectification, erasure, or restriction of processing vis-à-vis the controller, the controller is obligated to inform all recipients to whom the personal data concerning you was disclosed of this rectification, erasure, or restriction of processing, unless doing so proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.
Right to data portability (Art. 20 GDPR): You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller, where technically feasible.
Right to revoke consent (Article 7 (3) GDPR): You have the right to revoke your consent to data processing at any time with future effect. Upon revocation, we will delete the affected data immediately, unless further processing can be based on a legal basis for processing without consent. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent up to the time of revocation.
Right to lodge a complaint (Article 77 GDPR): If you believe that the processing of personal data concerning you violates the GDPR, you have the unrestricted right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement.
13.2
Right of objection
If we process your personal data on the basis of our overriding legitimate interest within the framework of a balancing of interests, you have the right to object.
Contact Us
Do you have any question?
Frequently Asked Questions
Will this work with my electric/pumped/power shower?
Electric/Pumped/Power showers:
Our showerhead is compatible with most electric, pumped, and power showers, and many of our customers use it successfully with these systems. However, if you're unsure about your specific setup, we always recommend checking with your shower manufacturer or a qualified plumber before purchasing.
Is it easy to install?
Yes! It’s super easy to install—no tools needed. The showerhead uses a standard screw-on hose design. You can use the hose that comes with it or stick with your current one if it fits. Most customers have it set up and ready to use in under a minute.
When do you need to replace the filters?
The filters typically last 2 to 3 months, depending on your water quality and usage. A clear sign it's time to replace them is when you notice significant discoloration—this means the filter has trapped a lot of impurities and is no longer performing at its best.
How long will it take for my order to arrive?
Orders typically arrive within 5–10 business days, depending on your location. Please note that deliveries to remote or rural areas may take a little longer. You’ll receive a tracking link as soon as your order ships, so you can follow it every step of the way.
Who will deliver my order?
We work with several trusted delivery partners to ensure your order arrives safely and on time.
UK: Yodel, Royal Mail, and Relay
Australia: Australia Post and iMile
Canada: Canada Post
What if it doesn't fit my shower
No worries at all! If it turns out that the showerhead isn’t a good fit for your setup, you're covered by our 60-day money-back guarantee. Just reach out to our support team and we’ll make it right.
Where is Clover & Cove based?
Clover & Cove is based in the Netherlands. All inquiries and emails are handled during our Central European Time (CET) office hours. We’re committed to providing timely and helpful support to all our customers worldwide.